That Girl From Marketing

What SEMPO Knows, Meta Descriptions Aren’t Dead & SEO for Web 2.0… Sorta

I recently went to a Silicon Valley WebGuild event at Google on what I thought would be a discussion on SEO for Web 2.0. I thought I would hear discussions on optimizing Flex and AJAX and learning how we could make these Web 2.0 Technologies more search engine friendly. Instead, the discussion was more focused on how Web 2.0 companies were using SEO. Which is completely different, especially when you consider that the two Web 2.0 companies featured -LinkedIn and Engage - acknowledge their success to viral marketing as opposed to SEO.

However the panelist were great: Adam Lasnik, Google Search Evengalest (aka: MiniMatt) Andreas Mueller, President of Search Marketing Firm Bloofusion, David Hahn, the LinkedIn Director of Advertising and Joelle Gropper Kaufman, Engage’s Vice President of the Experience.

On to the discussion… The issue with user generated content is that you hand over the control to the community. Andreas advised that those of us working with Web 2.0 sites should harness the collective intelligence of the group by:

  • Motivating contributors
  • Offering guidelines
  • Creating a relevant hierarchy
  • Getting the community to focus on the keywords

While Web 2.0 sites deliver a rich user experience, the issue with Web 2.0 technology is that content can’t be indexed and search engines cannot get behind logins. Andreas advised that AJAX be used for non-essential, private or duplicate content.

Usually as SEOs we want to get as much info out there as possible to the search engines, but with Web 2.0 sites there are privacy issues, so some things must be kept from search engines. Joelle noted that “30% of all searches on Google are name searches” (Adam could not confirm this) therefore users of social networks “need control over their personal identities.” In the case of social networking dating site Engage, opening up too much content to the public is a matter of member safety (and online reputation management J ). LinkedIn, understands the need to not make all user information public because they “want to make sure that people are not open to all of the salesy types.”

However, to drive traffic to a site via Search Engines, Web 2.0 sites need to compromise between internal vs. public profiles. Search Engine Optimization can be used on content without “giving away the farm.” The Public Profiles vs. Private Profiles on LinkedIn is a great example of “slicing the data just right” to allow privacy while opening up content to the search engines. Joelle recommend the use of mashups as a way to share information with the public about a person without giving away too much information. For example, your playlists and your bookmarks tell the world a lot about you and help people get to know you.

Is your Web 2.0 SEO Simply Tactical or Holistic?

After giving a brief history of the “content to links” movement in SEO, Andreas wisely advises the audience to build link building into their mindset. He then asked each panel member if they have a specific linking strategy and what is the role of SEO in the Web 2.0 strategy. David of LinkedIn said that they didn’t have a specific linking strategy because they “had the luxury of having a high page rank before the public profiles.” While SEO was not an initial focus for LinkedIn, “optimization of the public profiles has brought more users,” though they rely more on viral marketing.

I love that Joelle from Engage told the crowd that they were in the process of developing a Linking Strategy. Not many new companies (or well established ones) think like that. I guess that stems from her previous experience at Reactivity. When Reactivity was redesigning their site they found an SEO company to help them reach users via search engines because they targeted a niche market. I especially appreciated that Joelle realizes that with Engage, “it is more important that you find the people as opposed to general keyword terms.” And thinks of general keywords such as “dating”, as being part of the head or tail of a long keyword search. This is exactly what Ammon Johns was talking about when he wrote about The New Model SEO Customer.

Finally they covered online competition for Web 2.0 companies. Is a Web 2.0 competitor different? What is their Strategy and are they spamming? Andreas brings up a screenshot of a spammy page from eHarmony (Scroll down to the links) and Joelle repeats it a few times to Adam so that maybe one of her competitors would be taken out and punished. (That was hilarious. I love her!) When someone from the audience asks if this SEO method works, Adreas replies “Only as long as the search engine doesn’t find the mistake.”

Well obviously Yahoo and MSN Live Search have not found out yet, since eHarmony ranks #7 in Yahoo and #3 in Msn Live Search for the search query: Florida Online Dating. And when you check other queries by state such as: [state] Online Dating, they rank in the top 10 for both Yahoo and MSN Live Search for many of these queries. I wish I had done this search that night to see where they ranked in Google at that time.

While the meat of optimizing AJAX and Web 2.0 technologies weren’t actually discussed until I asked during the Q&A, it was still a great event with a great discussion. However many people afterward told me that they were disappointed for the same reasons that I was.

The What Have I Been Reading Reading List:

The I Also Glanced Over Reading List:

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The Too Cool: Goes to my new “Cheers”, Amber Bar. (Of course I’m linking to the Yelp page since Andreas optimized that site.) Finally, I have found a bar in San Francisco that meets my slighty dive-y, slighty hip (but not too much) standards. Cool bartenders, variety in patrons and good drinks. What more could I ask for? So I’m heading there tonight.

“We are young but getting old before our time / We’ll leave the T.V. and the radio behind / Don’t you wonder what we’ll find.” – Stepping Out – Joe Jackson

Posted by: Natasha “That Girl From Marketing” Robinson

Online Marketing in B2B, Plugins Help E-tailers on Social Networks, Time, Query Quality and Search Results & Social Network Fatigue (aka: Social Saturation)

“As much as people want to connect through the Internet, the practice also can have the opposite effect: Social Networking Fatigue,” so says the article Social Sites Becoming Too Much of a Good Thing (via: SteinBlog). It’s been noted in Compete Inc’s paper on Social Commerce that marketers are facing the challenge of Social Saturation:

“While social networking sites continue to grow, online socialites are reaching the limit of how many online communities they want to participate in. The average online socialite currently frequents three social networking sites; when polled, these same socialites stated they would consider participation in up to four communities.”

I’ve often thought that it would be a great if people could port their digital persona from network to network; then the burnout rate would be lower. Wouldn’t you love to go over to a new social network and be able to have the basics of your digital identity and related network contacts added without much work on your end?

In a Knowledge at Wharton Podcast earlier this year, on the topic of portable reputation and identity across communities Julie Herendeen, vice president of Network Products at Yahoo, said:

“Openness is the direction that the web is moving. Identity does belong to the user and we really want to be as open as possible with identify while protecting users privacy. What can syndicate in identity? And what things remain unique to the site?”

But is openness the direction of Social Networks?

Ever since I blogged about ID+ last year - which would have reproduced inter-personal networks on digital accounts that were connected in an open peer-to-peer network, enabling new and more effective ways of working - I’ve been waiting with baited breath (well not quite “baited breath” but you get the point) for the day when an online persona could be taken across platforms. Alas, the ID+ site seems to have disappeared; and if Jay Stevens, vice president of sales and operations with MySpace, comments about Bebo, Facebook and MySpace being “unlikely to ever offer an open platform for users to integrate the services offered by these sites” at a recent Marketing conference are any indication, openness is not the direction that Social Networks are moving.

Yesterday I had a conversation with Alf Watt of iStumbler on the train ride home about the very topic of Social Network burnout. Alf, who also works at the Social Networking site imeem (which combines Social Networking with Instant messaging) burst my bubble on the whole idea by pointing out the privacy issues. I guess we can still dare to dream.

The What Have I Been Reading Reading List:

  • Online Marketing Ranks Second to In-Person for B2B in 2008 - “Business to Business marketing, in order to be competitive in the Web 2.0 environment, has to be ahead of the trends. According to the Direct Marketing Association, says the report, by 2008 online marketing efforts will be the dominant media for business-to-business initiatives. Traditional direct mail, industry print, and events and promotions will take a back seat to more efficient and sophisticated online efforts.” (Download PDF). See also: Marketing 2.0 : Omniture to Unveil “Plug and Play” Online Marketing Technology
  • Plugging In: Can E-Commerce Leverage Social Networks? (via: Media 2.0) “Across the rest of the Internet, meanwhile, including the Web 2.0 realm of social networking, eBay is extending its reach thanks to the work of some of its 1,000 third-party developers. The developers program, now in its sixth year, has created scores of plug-ins and other tools to help people sell, with 25 percent of all eBay listings now being generated through third-party tools.” See also: Can’t Find That Dress on the Rack? Retailers Are Pushing More Shoppers to the Web “Daniel Corsten, a former visiting professor at Wharton who now teaches at the London Business School, says he’s not convinced the new strategy of pushing in-store customers to the Internet will work. ‘What happens is the store turns an impulse buy into rational buying. You come into the store and you want to buy something, but it is not there. You realize you were intrigued about buying [the item], but now you have to rationalize it. This breaks the purchasing process. All of a sudden you think twice.’” While I would general argue that it is a great idea for retailers to push low-selling merchandise and special orders via the web, I can’t help but agree with the quote above.
  • A Role for Time and Query Quality in Search Results – “I’ve had people ask me if it was worth keeping older articles and documents on their web sites, especially when information in those documents might become outdated. My response has been that as long as the pages clearly indicate what time periods they are relevant to, and that if the site owners include updated information, it’s easy for people to know that, and find that new information, it can be helpful to them to keep those pages.” Measuring the Quality of Queries, Adding Time to the Determination of Quality and Yahoo Temporal Relevance, oh my. It is posts like this that make Bill’s Blog a must read.

The I Also Glanced Over Reading List:

The Too Cool: goes to Timeline. The Ajax Widget for Visualizing Time-based Data. From the site, “Timeline is a DHTML-based AJAXy widget for visualizing time-based events. It is like Google Maps for time-based information.” (via: http://radar.oreilly.com/archives/2006/11/timeline_ajax_w.html)

“I hope you’re eating something that will fill your soul and mindI Know - Raphael Saadiq

Posted by: Natasha “That Girl From Marketing” Robinson

Demographic Targeting for Organic Listings? Tactical SEO Needs Strategy & Attending Social Bookmarking at SFTechsessions?

Filed under: Search Engine Optimization, Social Bookmarking, Social Media — Natasha Robinson

Ok, so I’m pretty excited about actually scheduling time to go to my first SF Tech Session. And this one is on Social Bookmarking. It takes place tonight from 7-9 p.m. at CNET in San Francisco. Hopefully I’ll get to meet a few of you there - and have no fear, I’ll be taking a note or two about what speakers such as Larry Halff of Ma.gnolia’s, David Galbraith of Wists and Manish Chandra of Kaboodle (what, no Stylehive?? - I’m disappointed.) have to say. If you’ll be attending or, if you have a question that you would like me to ask, drop me a note in the comments.

The What Have I Been Reading Reading List:

  • SEOs Going PPC: “I’ve gone on record as saying I believe more SEOs should read more marketing books than Apache Server manuals. As search marketing becomes more sophisticated, clients are going to expect something closer to demographic targeting out of organic listings, too. And that means understanding more about the clients’ overall marketing strategy, not just their Web site.” See also: Success of the Banner Ad: 249% Contextual Link Click-Thru Rate Improvement?
  • Tactical vs Strategic SEO and Marketing: “Many SEO tactics work well at achieving a certain goal, but to be wildly profitable you usually needs more than tactics, you need love from the strategic front. Many people who are great tactical SEOs do not build much equity because tactics without strategy have little value.” Ya gotta have a strategy… says the girl who works in a strategic group. Truer word Aaron - which remind me of the Rudy Ray Moore quote below. :)

The I Also Glanced Over Reading List:

“Romance without finance is a damn nuisance” - Rudy Ray Moore

Posted by: Natasha “That Girl From Marketing” Robinson

Plinking (Say what?), Spamming Spurs MySpace Exodus, Microformats, Targeting RSS to Your Market & TGIF

Thank God It’s Friday. And if you are going to the Blogger Happy Hour in San Francisco after User Research Friday, I’ll see ya then.

The What Have I Been Reading Reading List:

  • Technology Enables Product Placement in CGM – New term alert: Plinking – “Plinking is the process of adding a product or service link to a visible object or image in a video. When deployed, it will have an interface for users to upload and tag video. Users will freeze a single frame and define an area where the product is located. It can be any product from an iPod to particular jacket or pair of jeans. Once tagged, the item will be clickable throughout the runtime of the video, and will link to an e-commerce page.”
  • MySpace, ByeSpace – Registrations are slowing has critical mass been reached? Or have all the older people showing up slowed signups? Or is it that the spammers have been stopped. (Via: iMedia Connection) “There’s no question, however, that MySpace’s recent popularity has brought with it a proliferation of spam that has annoyed some users. Many advertisers take advantage of the “friend request” function and send out requests that are really just advertisements. And programs have cropped up that can automatically send mass friend requests to MySpace users — in short, a new generation of email spam.”
  • An Introduction to Microformats (via: Micropersuasion) Microformats are small and gentle syntactic touch-ups for your web pages. They have one major purpose: to make your data readable by both man and machine. They are the technical diplomats of the Web; allowing the same piece of data to be shared among many applications and people.” Ever since I first heard about Microformats on a Social Media Club podcast, I’ve been intrigued. This is one of those posts that I will have to print out and read over the weekend. A good example of a Microformat is the XFN (XHTML Friends Network) which I never realized this was a Microformat.
  • Kickstarting RSS: How to Make the Right Decisions to Reach Your Target Market: “In this article, we look at five such issues that you should consider in planning your feed marketing communications.

1. Deliver Relevant Content By Identifying and Targeting Your Audience
2. Don’t Confuse Your Customer By Offering Too Many Feed Choices
3. Content Strategy Can Affect Subscription Levels and Loyalty
4. Know how often you will update your feed
5. Make Sure Your Website Visitors Find Your Feeds”

The I Also Glanced Over Reading List:

“Finally the weekend’s come and everything is goin’ down”Thank God It’s Friday - R. Kelly

Posted by: Natasha “That Girl From Marketing” Robinson

Second Life Optimization From a User, Online Media and Consumer Electronic Purchases, 30% of MySpace Users Create Content? & YAPR about Second Life

Last night I read Yet Another Press Release (YAPR) about a major brand’s launch into Second Life, and thought to myself, “Gosh, what’s the purpose at this point, especially if you aren’t offering anything to the community other than a virtual replication of your big corporate brand.” Then I read Sense.PSFK’s piece: There’s Gold In Them There Virtual Hills?

This is probably one of the best pieces I’ve read about the corporate Second Life land grab. It includes the author recounting a less than stellar encounter with some “virtual” employees of global ad agency Bartle Bogle Hegarty (who had a We’re in Second Life Press release a short time ago).  As well as this choice observation:

“Both media and business need to understand the motivations of individuals within Second Life to glean any useful answers from it. Basically there are two lenses you can examine Second Life through, two viewpoints if you will: as an Immersionist, or as an Augmentationist. So far, mainstream reporting of Second Life has tended to blur the two to great confusion. The Immersionists want Second Life to be a world in itself that should be a complete escape from ‘Real Life’.The Augmentationists view Second Life as just another online interaction tool. Though, that isn’t to say that the two viewpoints can’t co-exist. It’s just that the subtleties of the two viewpoints are not explained to the reader. So is it any wonder some people just don’t GET Second Life?”

If you are interested in the virtual world marketing I recommend reading Iiya Vedrashko’s (80 page Thesis - PDF) Advertising in Computer Games.  And if any of you marketers out there are considering seeing what this whole “virtual world” thing is about, you may want to book a virtual tour guide for travel (What will they think of next) (via: ConversationBlog).
 

The What Have I Been Reading Reading List:

  • Advertising in Second Life: My favorite rules on advertising in second life: 1.  Don’t think your cute little dorky guy that you have as a logo or mascot in RL is going to fit in the virtual world just because it’s cute and dorky. 7. Avoid having your employees look like these MOU dudes who look like they’re serving 5-10 upstate.  8. Don’t build a big-ass pretentious build and have a hugely hyped media event with a one-hit-wonder and then leave the build out to moulder on an empty sim for weeks later.  9. Every avatar has a t-shirt — some of them put it on and never take it off because it needs no washing! Make sure it’s your company’s logo!.  See also his response to The Second Life Optimization article: Do’s and Don’ts for Big Business Marketers
  • I commented yesterday on ThreadWatch that as online marketers we should take a holistic view of online marketing.  If you are in the consumer electronics space - especially for high end goods – new research shows  this is all the more important.

From: Affluent Consumers Buy Electronics Online (via: WebProNews
 - 93% of US affluent consumers research upcoming consumer electronics purchases
 - 62% used both product Web sites and search engines to do so
 - 27.5% used e-mail newsletters as part of their research process.
more than half of US affluent consumers plan to make computer purchases online.

From: Online Research Drives Electronic Studies
 - 77% of consumer electronics purchases are influenced by internet research  
 - 45 percent of those who research online and purchase offline use a search engine during the information-gathering process.
 - ‘Searchers’ defined as those who use search to research CE goods, represent 47 percent of the offline and online purchasers surveyed…. are likely to advocate brands by word-of-mouth and are 114 percent more likely to consider internet display advertising in their research process.

  • 30% of MySpace Users Create Most ContentResearch from Kelvin Beecroft, head of Mashable Labs. “MySpace gets lots of criticism for flaunting the 100 million+ registered users they have. While that most likely is an accurate number of accounts, those generating the actual content on MySpace are likely far fewer.  I took it to task to find out just how many of those users are truly building MySpace with user-generated content. In applying the ranking formula we eliminated over two-thirds of those user accounts, leaving 362,824 user accounts in which to test for the presence of video links.  Thus we narrowed the sample down to 30.19% of the original sample by eliminating inactive and marginally active users. The interesting thing we discovered is that 84.22% of all the video links found in the original, larger sample was in this small group of active users.” Much like the comments in this post,  I’m confused too.  Guess it will all make sense when they publish the full study. See also: The oldie but goodie, Top 100 Digg Users Control 56% of Digg’s HomePage Content

The I Also Glanced Over Reading List:

“I never ran from adversity, instead I ran to it / Fear ain’t in the heart of me I learned just do it”The Good Life – T.I.

Posted by: Natasha “That Girl From Marketing” Robinson

Game Mechanics & Social Software, Why Blogging Matters, Viral Video vs. Video Banners & My Integrated Marketing Epiphany

After having a conversation with a brand marketing manager this weekend about how she and the other marketing managers at her company interact on campaigns I’ve come to the following conclusion: “Integrated Marketing is like Communism. It sounds great on paper, but doesn’t work in reality.” (Update: Unless you you are JoinRed.com)

The What Have I Been Reading Reading List:

The I Also Glanced Over Reading List:

The Too Cool: Goes to IBM’s use of In Banner Video Chat: You can video chat with sales reps via the banner ad. LiveBanner, is from AVivocom.

“Liberty you’re so free / Why don’t you come for me / Take me away from the Rat Race” – Liberty Jones – The Shakes

Posted by: Natasha “That Girl From Marketing” Robinson

Social Media Smorgasbord: Verizon’s No-Holds-Barred Blog, Creative for Social Networks,Viral Campaigns Ain’t Cheap & Brand Sirens

The study of the month goes to: Tapping into the Super Influencer: What You Need to Know to Engage the Elusive Young Customer(PDF), found via: Some 13-34s Show High Brand Loyalty: “CNET and Starcom questioned more than 10,000 young people through ethnographies, followed by online surveys and conversations. A small but significant portion of the respondents–between 15 and 20 percent–fell into a category dubbed “Brand Sirens.” Those sirens have a profound network effect on marketing through their ability to influence friends and family via word-of-mouth, viral video and applications such as instant messaging and Blogs, among other media.”

Lots of good stuff in the study, including: How To Insert YOUR Brand Into THEIR Conversations:

  • Recognize that word of mouth driven by technology has greater impact than ever before
  • Pitch the niche
  • Follow the content that they are passionate about
  • Give them control
  • Connect with honesty, humor and social responsibility
  • Rethink Reach: The New Reach and Frequency: Audience (influencers/sirens) X Number of conversations generated by them

Side Note: Some this did remind me of the Leveraging Social Media session from Search Engine Strategies. Such as what Gary Stein said about Marketing to Cliques (You can download his presentation at that link):

  • Tightly define your group - What do these people think about
  • Don’t be afraid to show features - Let the group come to their own conclusion about what they want to use – more features better
  • Support the community
  • Clone the tactic with like groups when you know what works

As well as what Scott Meyer of About.com gave as the definition of Success in Social Media: Engagement + Authenticity * Target Audience Reach

See also:

  • BuzzLogic Platform Maps Top Online Influencers: “The Web-based application joins other ‘listening’ platforms now offered by companies like Cymfony, Nielsen BuzzMetrics, Waggener Edstrom and Umbria. BuzzLogic hopes to differentiate itself from those offerings by focusing on identifying the top handful of influencers — not merely the most popular, in terms of traffic or inbound links — within customer-specified ‘conversations’.”
  • Call for Comment: Social Media Disclosure: “Most consumers believe that content in environments like MySpace or YouTube has been created by non-marketers (Do they?). WOMMA’s goal is to establish actionable guidelines and best practices for marketers working in this media. Join us Wednesday, Sept. 27, at noon EST for a full telephone briefing on the issues surrounding social media disclosure. Call 1-512-225-3050 and enter code 495675# to participate.”

The What Have I Been Reading Reading List:

  • Verizon Plans No-Holds-Barred Blog To Engage Consumers : “DeVard acknowledged that Verizon is playing catch-up in the fields of online and social networking. ‘We were asleep at the wheel a bit.’ Verizon will spend 15 percent of its marketing budget online this year, and she said that may not be enough. DeVard said it is critical to allocate a percentage of the marketing budget to experiment with innovative tactics so you can understand how they work for your brand. See also: Blog Ads Must Get Buzz To Work: “New clues about online ads suggest we ‘don’t tell the audience what they should believe, or give them a question that they can answer themselves.’”
  • Creative that Makes Friends with Social Networks: “Social Media is a Hungry Mouth, and if you get the audience on your side, you have to feed it. …The notion that the Internet is no longer about creating destination points, but is increasingly about creating content for circulation.” See also: Rules of Engagement – How Brands Join Conversations: “Question from the audience: How do you jumpstart a conversation when it doesn’t exist? Answer from panelists: Send bloggers samples to get them talking about your brands, create widgets that people can interact with on the site, know your influencers.’ Reprise Media, Thank you for Blogging the Online Media, Marketing & Advertising Conference!!! BTW: Make sure to check out this oldie but goodie:User-generated content uncovered: Power to the people
  • A Viral Campaign Done Right Ain’t Cheap, Easy : “Here’s the bottom line: mounting a viral campaign requires not only social media, which provides remarkable new tools, but also integration with offline marketing, from street teams and guerilla marketing, to billboards, TV, radio, and print. New media marketing is simply not a substitute for all others. It’s a tool: one of the best ever created. But doing it right ain’t cheap, or easy.” See also: Advertisers Seek Safe Havens on User Sites

The I Also Glanced Over Reading List

Posted by: Natasha “That Girl From Marketing” Robinson