That Girl From Marketing

What SEMPO Knows, Meta Descriptions Aren’t Dead & SEO for Web 2.0… Sorta

Filed under: Natasha Robinson, Online Marketing, Search Engine Marketing, Search Engine Optimization, Social Media, Web 2.0 SEO — Natasha Robinson

I recently went to a Silicon Valley WebGuild event at Google on what I thought would be a discussion on SEO for Web 2.0. I thought I would hear discussions on optimizing Flex and AJAX and learning how we could make these Web 2.0 Technologies more search engine friendly. Instead, the discussion was more focused on how Web 2.0 companies were using SEO. Which is completely different, especially when you consider that the two Web 2.0 companies featured -LinkedIn and Engage - acknowledge their success to viral marketing as opposed to SEO.

However the panelist were great: Adam Lasnik, Google Search Evengalest (aka: MiniMatt) Andreas Mueller, President of Search Marketing Firm Bloofusion, David Hahn, the LinkedIn Director of Advertising and Joelle Gropper Kaufman, Engage’s Vice President of the Experience.

On to the discussion… The issue with user generated content is that you hand over the control to the community. Andreas advised that those of us working with Web 2.0 sites should harness the collective intelligence of the group by:

  • Motivating contributors
  • Offering guidelines
  • Creating a relevant hierarchy
  • Getting the community to focus on the keywords

While Web 2.0 sites deliver a rich user experience, the issue with Web 2.0 technology is that content can’t be indexed and search engines cannot get behind logins. Andreas advised that AJAX be used for non-essential, private or duplicate content.

Usually as SEOs we want to get as much info out there as possible to the search engines, but with Web 2.0 sites there are privacy issues, so some things must be kept from search engines. Joelle noted that “30% of all searches on Google are name searches” (Adam could not confirm this) therefore users of social networks “need control over their personal identities.” In the case of social networking dating site Engage, opening up too much content to the public is a matter of member safety (and online reputation management J ). LinkedIn, understands the need to not make all user information public because they “want to make sure that people are not open to all of the salesy types.”

However, to drive traffic to a site via Search Engines, Web 2.0 sites need to compromise between internal vs. public profiles. Search Engine Optimization can be used on content without “giving away the farm.” The Public Profiles vs. Private Profiles on LinkedIn is a great example of “slicing the data just right” to allow privacy while opening up content to the search engines. Joelle recommend the use of mashups as a way to share information with the public about a person without giving away too much information. For example, your playlists and your bookmarks tell the world a lot about you and help people get to know you.

Is your Web 2.0 SEO Simply Tactical or Holistic?

After giving a brief history of the “content to links” movement in SEO, Andreas wisely advises the audience to build link building into their mindset. He then asked each panel member if they have a specific linking strategy and what is the role of SEO in the Web 2.0 strategy. David of LinkedIn said that they didn’t have a specific linking strategy because they “had the luxury of having a high page rank before the public profiles.” While SEO was not an initial focus for LinkedIn, “optimization of the public profiles has brought more users,” though they rely more on viral marketing.

I love that Joelle from Engage told the crowd that they were in the process of developing a Linking Strategy. Not many new companies (or well established ones) think like that. I guess that stems from her previous experience at Reactivity. When Reactivity was redesigning their site they found an SEO company to help them reach users via search engines because they targeted a niche market. I especially appreciated that Joelle realizes that with Engage, “it is more important that you find the people as opposed to general keyword terms.” And thinks of general keywords such as “dating”, as being part of the head or tail of a long keyword search. This is exactly what Ammon Johns was talking about when he wrote about The New Model SEO Customer.

Finally they covered online competition for Web 2.0 companies. Is a Web 2.0 competitor different? What is their Strategy and are they spamming? Andreas brings up a screenshot of a spammy page from eHarmony (Scroll down to the links) and Joelle repeats it a few times to Adam so that maybe one of her competitors would be taken out and punished. (That was hilarious. I love her!) When someone from the audience asks if this SEO method works, Adreas replies “Only as long as the search engine doesn’t find the mistake.”

Well obviously Yahoo and MSN Live Search have not found out yet, since eHarmony ranks #7 in Yahoo and #3 in Msn Live Search for the search query: Florida Online Dating. And when you check other queries by state such as: [state] Online Dating, they rank in the top 10 for both Yahoo and MSN Live Search for many of these queries. I wish I had done this search that night to see where they ranked in Google at that time.

While the meat of optimizing AJAX and Web 2.0 technologies weren’t actually discussed until I asked during the Q&A, it was still a great event with a great discussion. However many people afterward told me that they were disappointed for the same reasons that I was.

The What Have I Been Reading Reading List:

The I Also Glanced Over Reading List:

test

The Too Cool: Goes to my new “Cheers”, Amber Bar. (Of course I’m linking to the Yelp page since Andreas optimized that site.) Finally, I have found a bar in San Francisco that meets my slighty dive-y, slighty hip (but not too much) standards. Cool bartenders, variety in patrons and good drinks. What more could I ask for? So I’m heading there tonight.

“We are young but getting old before our time / We’ll leave the T.V. and the radio behind / Don’t you wonder what we’ll find.” – Stepping Out – Joe Jackson

Posted by: Natasha “That Girl From Marketing” Robinson

Online Marketing in B2B, Plugins Help E-tailers on Social Networks, Time, Query Quality and Search Results & Social Network Fatigue (aka: Social Saturation)

Filed under: Community Marketing, Consumer Generated Media, Internet Marketing, Online Market Research, Online Marketing, Search Engine Optimization, Second Life, Social Media, Social Media Marketing, Social Networking — Natasha Robinson

“As much as people want to connect through the Internet, the practice also can have the opposite effect: Social Networking Fatigue,” so says the article Social Sites Becoming Too Much of a Good Thing (via: SteinBlog). It’s been noted in Compete Inc’s paper on Social Commerce that marketers are facing the challenge of Social Saturation:

“While social networking sites continue to grow, online socialites are reaching the limit of how many online communities they want to participate in. The average online socialite currently frequents three social networking sites; when polled, these same socialites stated they would consider participation in up to four communities.”

I’ve often thought that it would be a great if people could port their digital persona from network to network; then the burnout rate would be lower. Wouldn’t you love to go over to a new social network and be able to have the basics of your digital identity and related network contacts added without much work on your end?

In a Knowledge at Wharton Podcast earlier this year, on the topic of portable reputation and identity across communities Julie Herendeen, vice president of Network Products at Yahoo, said:

“Openness is the direction that the web is moving. Identity does belong to the user and we really want to be as open as possible with identify while protecting users privacy. What can syndicate in identity? And what things remain unique to the site?”

But is openness the direction of Social Networks?

Ever since I blogged about ID+ last year - which would have reproduced inter-personal networks on digital accounts that were connected in an open peer-to-peer network, enabling new and more effective ways of working - I’ve been waiting with baited breath (well not quite “baited breath” but you get the point) for the day when an online persona could be taken across platforms. Alas, the ID+ site seems to have disappeared; and if Jay Stevens, vice president of sales and operations with MySpace, comments about Bebo, Facebook and MySpace being “unlikely to ever offer an open platform for users to integrate the services offered by these sites” at a recent Marketing conference are any indication, openness is not the direction that Social Networks are moving.

Yesterday I had a conversation with Alf Watt of iStumbler on the train ride home about the very topic of Social Network burnout. Alf, who also works at the Social Networking site imeem (which combines Social Networking with Instant messaging) burst my bubble on the whole idea by pointing out the privacy issues. I guess we can still dare to dream.

The What Have I Been Reading Reading List:

  • Online Marketing Ranks Second to In-Person for B2B in 2008 - “Business to Business marketing, in order to be competitive in the Web 2.0 environment, has to be ahead of the trends. According to the Direct Marketing Association, says the report, by 2008 online marketing efforts will be the dominant media for business-to-business initiatives. Traditional direct mail, industry print, and events and promotions will take a back seat to more efficient and sophisticated online efforts.” (Download PDF). See also: Marketing 2.0 : Omniture to Unveil “Plug and Play” Online Marketing Technology
  • Plugging In: Can E-Commerce Leverage Social Networks? (via: Media 2.0) “Across the rest of the Internet, meanwhile, including the Web 2.0 realm of social networking, eBay is extending its reach thanks to the work of some of its 1,000 third-party developers. The developers program, now in its sixth year, has created scores of plug-ins and other tools to help people sell, with 25 percent of all eBay listings now being generated through third-party tools.” See also: Can’t Find That Dress on the Rack? Retailers Are Pushing More Shoppers to the Web “Daniel Corsten, a former visiting professor at Wharton who now teaches at the London Business School, says he’s not convinced the new strategy of pushing in-store customers to the Internet will work. ‘What happens is the store turns an impulse buy into rational buying. You come into the store and you want to buy something, but it is not there. You realize you were intrigued about buying [the item], but now you have to rationalize it. This breaks the purchasing process. All of a sudden you think twice.’” While I would general argue that it is a great idea for retailers to push low-selling merchandise and special orders via the web, I can’t help but agree with the quote above.
  • A Role for Time and Query Quality in Search Results – “I’ve had people ask me if it was worth keeping older articles and documents on their web sites, especially when information in those documents might become outdated. My response has been that as long as the pages clearly indicate what time periods they are relevant to, and that if the site owners include updated information, it’s easy for people to know that, and find that new information, it can be helpful to them to keep those pages.” Measuring the Quality of Queries, Adding Time to the Determination of Quality and Yahoo Temporal Relevance, oh my. It is posts like this that make Bill’s Blog a must read.

The I Also Glanced Over Reading List:

The Too Cool: goes to Timeline. The Ajax Widget for Visualizing Time-based Data. From the site, “Timeline is a DHTML-based AJAXy widget for visualizing time-based events. It is like Google Maps for time-based information.” (via: http://radar.oreilly.com/archives/2006/11/timeline_ajax_w.html)

“I hope you’re eating something that will fill your soul and mind – I Know - Raphael Saadiq

Posted by: Natasha “That Girl From Marketing” Robinson

Generational Media Habits Should Shape Online Marketing, Flash Toys Don’t Equal Interaction, Social Link Spam, err… PR & I made $250 Blogging on Cal Train

Filed under: Natasha Robinson, Online Market Research, Online Marketing, Press Release Optimization, Search Engine Optimization, Social Media Optimization, Social Networking, Tools — Natasha Robinson

Note to self regarding Caltrain: Do not put your coffee lid down in order to add sugar to your coffee. You may get really sick and be out of work for nearly a week. Ok, that may not have made me sick, but that is what I’m going with.

 Note to others regarding Caltrain: If you are riding Caltrain, do not do work. Especially if you ride between all the tech stops from San Francisco to San Jose. This means you Yahoo Guy; completing your Powerpoint presentation on the train, bad idea. And you too Quicken Girl; reading your corporate email on the train, not a good idea. 

And speaking of riding the train: So I’m going through my normal morning blog reading ritual on the train on the way to work, when I click over to the post CSS History Stealing Applied to Black Hat SEO. I see that he’s having a contest: Whoever creates a funny description for his site that incorporates his key target phases in 300 charaters or less wins $250.00. So following the process I usually use for Meta Description Copywriting I created the winning description. $250 for 5 minutes of work, can’t beat that. My Shoe Closet The City of San Francisco Traffic Court, thanks you.

BTW: You know you need a break from Search Engine Optimization when you win a contest and they ask you what Anchor text you want for the link back to your site and you ask for the text surronding the link as well! SEOs gotta love’em. And speaking of SEOs, see also: Thanks for the Game: It’s Been Fun Beating You.

The What Have I Been Reading Reading List:

  • Forrester has been on a roll lately. From: How Consumers Find Web Sites In 2006. Generations’ Media Habits Shape Their Site-Finding Behavior: “To plan effective integrated campaigns, marketers must start with search and layer on site messaging in the media that resonate with target consumers: buzz, blogs, and banners for Gen Yers, deep search and word of mouth for Gen Xers, print and product packaging for Boomers, and the written word for Seniors.On “How consumers have found websites that they have visited in the past month”: 71% from general search engines (Why Search Engine Marketing is important), 46% from a link on another website (Why link building is important), 41% word of mouth.” (Emphasis is mine). Forrester Recomends that Marketers should:

1. Use search engine optimization as the backbone. All consumers favor search as the best way to find Web sites. Smart marketers will prioritize their search optimization efforts to ensure high relevance and ranking.
2. Orchestrate media channels by generation. Search is an essential part of the marketing mix, but marketers must leverage generational IQ to make smart choices about what other channels to include and how to portion the dollars.
3. Design creative to bridge cross-channel gaps. To capitalize on an optimal media mix, marketers must ensure that their creative goes the extra mile to help consumers bridge the gap between channels with which they’re engaged and the Web site itself.

      • Also from Forrester: Profiling Social Network Users In Europe: “Social network sites are used by 17% of the European online population: In the UK, 34% of online consumers are members, making them Europe’s biggest users of social network sites. Users are young, Net-centric, and have bought into the social computing vision — they are heavy users of RSS, blogs, and podcasts in addition to being members of social networks. Almost 70% of social network users go online daily — compared with 52% of all Internet users in Europe. Around 19% of social network users have listened to podcasts and 10% subscribe to RSS feeds. MSN was one of the top three players in all the countries we surveyed — building its social networking presence on the back of its successful Web portals.”
      • The 3 corners of radical trust: “But this media [the internet] requires a level of interaction where all other mediums have not required before. Most of the time, some sort of front end, basic interaction with a “flash toy”, game or otherwise seemed enough to keep the consumers coming to a site. But in reality, these offered little to no true communication with the client. In the end, the interest dissolves and the flash bit is used less and less. The sites that have offered true forms of consumer dialogue are the ones that are winning.” I’m currently on an online marketing mental tanget: What makes a site useful? Good to see others are pondering this. See also: Listening to the Pulse of the Internet
      • Public Relations Social Link Invasion: “But what can happen is in our zeal to make it easy for people to share content (or in this case, press releases) we encourage social media spam in the form of “illogical submissions” to venues that aren’t really appropriate. Thus embedding quick submission links to certain venues can create a stream of inappropriate submissions.” Thanks Eric. See also: Vote for ChangeThis Manifesto on Social Media Optimization.

      The I Also Glanced Over Reading List:

      The Too Cool: Goes to Big Spaceship’s Flash Effects Engine (via: Three Minds@Organic). From the Three Minds Blog, “Originally created for the Nike Air ‘Lift-off Experience‘, our friends at Big Spaceship have now opened up the source code for public consumption. It is an engine that allows you to experiment with Flash effects ranging from blend modes to bitmap filters. You then have the ability to take your creation and implement it on your own site or project. The latest release allows the integration of video and your own background images.”

      “My heart is like a marching band / I’m a fan in the stands / Yes I am ”- Morris Brown - Outkast

      Posted by: Natasha “That Girl From Marketing” Robinson

    Should B2B Marketers Blog, Movie Goers Research Movies Online & Social Media Optimization: Next Big Thing Syndrome

    Filed under: Blog Marketing, In-Video-Game Ads, Online Market Research, Online Marketing, Online Reputation Monitoring, Second Life, Social Media Optimization, Social Networking, Uncategorized — Natasha Robinson

    AKA: Why, in spite of my better judgement, I will use the term Social Media Optimization in every post for the next month…

    What is Social Media Optimization(SMO)? Well it is the new term dujour in online marketing. When I read the first article mentioning SMO a month or so ago, I thought “Cool, I like the concept”. Then I began seeing it everywhere.

    And now I cringe when I read about SMO…everywhere! I cringe because here we go again, with yet another acronym with a nebulous definition in the online marketing industry. I cringe because I know it will be a topic of a panel at whatever is the next Online Marketing Conference. I cringe because I will be forced to read it everywhere. And, I cringe because of all the bandwagoneers who rush to use the term because it is the term dujour. And I especially cringe because… well if ya can’t beat ‘em….

    The Online Marketing industry especially Search Engine Marketers suffer from Next Big Thing Syndrome. How many times have we read: “(insert tool, technology or new marketing term) is the Next Big Thing.” I believe it was not that long ago that I read that RSS was the Next Big Thing and Blogs were the Next Big Thing and Social Networks are the next Big Thing and SEOPR and Linkbaiting and so forth and so on.

    But here’s my issue: while I have read articles on what Social Media Optimization is, and why you should implement social media optimization, I have yet to read an article on how a company allocates budget to include Social Media Optimization in their next campaign. Anyone? And don’t even get me started on the question that we all know a client will eventually ask, “So how many visitors do I get for that?” ;)

    And on that , I’ll leave you to ponder a quote from the article: Viral Smoke n’ Mirrors: Comparing Stunts vs. Buzz in a Viral Marketing Campaign:

    “Many clients and agencies are missing the point – mistaking the means for the ends. The means are a well thought-out marketing program that might include a viral component. The end is the ever-elusive and often ill-defined buzz. Good viral campaigns make you stop and look. They sneak up on you. You have an ‘aha’ moment of realization. Stunts make you look, but you quickly forget. Viral campaigns make you wonder who’s behind them. Stunts often have nothing at all to do with the company paying for them. Smart viral campaigns take advantage of the intimate connection between a brand and the community.”

    The What Have I Been Reading Reading List:

    • Should B2B Marketers blog? - “Of the marketers who told us that they use these emerging tactics today, over 70% said they planned to boost their spending on social computing tactics during the next 12 months. Successful blogs have two interconnected ingredients, a community that finds reading the blog -– and contributing to it — valuable. From our own experience at Forrester, blogs are a bit like children –- they demand constant attention and nurturing to grow up properly –- so deciding to initiate a blog is not a decision taken lightly. Questions marketers should answer are: What is the purpose of the blog? Who is the audience? Will the blog encourage participation? And, who should own the blog’s content?” See also: These lists of Corporate Blogs: Fortune 500 Business Blogging Wiki, A List of Business Blogs & Corporate Blogs in Europe
    • Benchmark Study on the Internet’s Influence on Consumer Moviegoing: “The study found that these moviegoers recall television advertising, trailers and word-of-mouth as the most important sources of what MarketCast called “first awareness”–essentially the first introduction of a movie to a potential consumer. However, in between first awareness and the point of sale–during the critical period in which consumers learn more about movies, winnow their choices, and look up showtimes and theater locations–the Internet’s influence is vast. MarketCast found that 49% of moviegoers surveyed actively research a movie after first hearing about it; and of these, seven in ten go the Internet. “(via Marketing Pilgrim). See also: Google’s Treasure Trove of Industry Market Research

    The I Also Glanced Over Reading list:

    “In the real world, these just people with ideas/ they just like me and you /when the smoke and cameras dissappear”. Hip Hop - Dead Prez

    Posted by: Natasha “That Girl From Marketing” Robinson

    Video Feed Submission, More B2B than B2C Web Sales, Flex & SEM, SEOs Overboard & Brand MySpace Pages

    Filed under: Blog Marketing, Multimedia Optimization, Online Market Research, Online Marketing, Pay Per Click, RSS Marketing, Search Engine Optimization, Social Bookmarking, Social Media Marketing — Natasha Robinson

    Not everyone needs a MySpace page, but everyone should have a MySpace page.” I said this at a recent conference and I could see the confused looks on faces. How could I in one breath tell the audience that they do not need a MySpace profile page, but tell them to get a MySpace profile?

    Well in less than three years MySpace has now grown to the point where it is sending more traffic to ecommerce sites than MSN - I’m surprised that MSN didn’t issue it’s own press release the same way that Yahoo did when numbers said that it was being beaten in traffic by MySpace. (See: Yahoo - How dare you say MySpace has more Traffic) My point, who knows where MySpace will be in another 2 years…

    In the same way that people squatted on domains of major brands, people are signing up for profile names of major brands (this may not be on purpose, as a person’s nickname may be the same as a brand name). People out there can easily sign up for www.MySpace.com/YourBrand in a jiff…. and if they did, boy could they go to town on your brand.

    While I think that URLs for MySpace promotions should be named by the campaign, you may want to do some due diligence and secure your MySpace Brand URLs to ensure that the URL doesn’t get taken. Even if you never use it, better to have it in your name than have someone else using your brand URL.

    The What Have I Been Reading Reading List:

    • AOL Launches Developer Program for AOL Video Search Engine - “Through its new AOL Video Search developer program , AOL has made available a set of open video search APIs (application programming interfaces) as well as implemented a system for video content owners to submit feeds to the AOL Video Search index through new AOL Director Accounts. For content owners looking to broaden the distribution of their video content, the AOL(R) Director Account program is a free, first-of-its-kind offering for site owners and content publishers to submit feeds to AOL Video Search. Unlike other video search engines, this fully self-service online sign-up and feed management system enables users to make their self-hosted videos easily searchable across the AOL Video Search network within minutes of being submitted.” SEOs start your engines…. I see new articles on Video SEO in the near future - lol. See also: Sponsored Video OK For Three-Fourths of Users: “71% of U.S. Internet users who watch online video prefer to watch and download videos for free, sponsored by pre-roll advertising.”
    • B-to-B Web Sales Outnumber B-to-C Web Sales. “This year’s Abacus Business-to-Business Industry Insights Report shows that 40 percent of B-to-B sales occurred via the Web in 2005, a 16 percent increase year over year. These results indicate that B-to-B customers purchase online nearly 10 percent more than B-to-C consumers, who chose to purchase over the Web 31 percent of the time in 2005. The differences between business and consumer purchasing habits support what most marketers have long recognized: business purchases exhibit a different dynamic than consumer purchases.” Ok, does anyone have the actual report, I can’t find it on their website… and I have to see these numbers for myself. See also: Business Searching Beats Sex Queries & Who’s Handing Out The Query Data?
    • And speaking of Flex and Search Engine Marketing… Making SEM Work in an RIA (Rich Internet Application) - “Budget for the additional work: You will need to display the content in two different formats, one for search engines and one for your users (of course, without cloaking). Based on how much of the content is in RIA and needs to be indexed, the incremental could be anywhere from 5 to 20 percent of your original budget/effort. Collaborate, Collaborate, Collaborate: Creative departments and agencies can create great engaging experiences but if SEM goals are not embedded from the start of the project and the site is not coded in a structured format, then you will have issues with SEM.”
    • On the Rebound - AKA: The Jump Ship Syndrome of Search Marketing Professionals: “Soul searching is a common theme for SEM rebound survivors. Anne stresses ‘you have to know what gets you excited about this business and motivates you to do good work.’ I think we’re seeing big paychecks being offered, but the offering companies are not providing a role or work environment that keeps the employee motivated. ‘One must like what he does. If the job causes lost sleep, loathing Mondays and ethical compromise then the money cannot offset that.’” Truer words…. See also: SEM industry staffing data

    The I Also Glanced Over Reading list:

    BTW: Make sure to check out Logic + Emotion’s Working Class Blogger Diagram. If it’s possible to fall in love with a blog, I think I’ve fallen in love with this one. Sorry Three Minds, I have a new love.

    The Too Cool: Real Simple Furniture. The first week I moved to San Francisco, I bought a table from IKEA and I have literally rearranged it 3 times… ie: rearranged the IKEA box and the tools necessary to put it together… but I have yet to put it together. Finally ready assemble furniture that is actually ready to assemble. (via Springwise) “Real Simple Furniture lives up to its name: their flat-pack furniture can be assembled and disassembled with absolutely no tools, other than a pair of hands. The pieces simply click together using lips and grooves.”

    Posted by: Natasha “That Girl From Marketing” Robinson