That Girl From Marketing

Online Marketing in B2B, Plugins Help E-tailers on Social Networks, Time, Query Quality and Search Results & Social Network Fatigue (aka: Social Saturation)

“As much as people want to connect through the Internet, the practice also can have the opposite effect: Social Networking Fatigue,” so says the article Social Sites Becoming Too Much of a Good Thing (via: SteinBlog). It’s been noted in Compete Inc’s paper on Social Commerce that marketers are facing the challenge of Social Saturation:

“While social networking sites continue to grow, online socialites are reaching the limit of how many online communities they want to participate in. The average online socialite currently frequents three social networking sites; when polled, these same socialites stated they would consider participation in up to four communities.”

I’ve often thought that it would be a great if people could port their digital persona from network to network; then the burnout rate would be lower. Wouldn’t you love to go over to a new social network and be able to have the basics of your digital identity and related network contacts added without much work on your end?

In a Knowledge at Wharton Podcast earlier this year, on the topic of portable reputation and identity across communities Julie Herendeen, vice president of Network Products at Yahoo, said:

“Openness is the direction that the web is moving. Identity does belong to the user and we really want to be as open as possible with identify while protecting users privacy. What can syndicate in identity? And what things remain unique to the site?”

But is openness the direction of Social Networks?

Ever since I blogged about ID+ last year - which would have reproduced inter-personal networks on digital accounts that were connected in an open peer-to-peer network, enabling new and more effective ways of working - I’ve been waiting with baited breath (well not quite “baited breath” but you get the point) for the day when an online persona could be taken across platforms. Alas, the ID+ site seems to have disappeared; and if Jay Stevens, vice president of sales and operations with MySpace, comments about Bebo, Facebook and MySpace being “unlikely to ever offer an open platform for users to integrate the services offered by these sites” at a recent Marketing conference are any indication, openness is not the direction that Social Networks are moving.

Yesterday I had a conversation with Alf Watt of iStumbler on the train ride home about the very topic of Social Network burnout. Alf, who also works at the Social Networking site imeem (which combines Social Networking with Instant messaging) burst my bubble on the whole idea by pointing out the privacy issues. I guess we can still dare to dream.

The What Have I Been Reading Reading List:

  • Online Marketing Ranks Second to In-Person for B2B in 2008 - “Business to Business marketing, in order to be competitive in the Web 2.0 environment, has to be ahead of the trends. According to the Direct Marketing Association, says the report, by 2008 online marketing efforts will be the dominant media for business-to-business initiatives. Traditional direct mail, industry print, and events and promotions will take a back seat to more efficient and sophisticated online efforts.” (Download PDF). See also: Marketing 2.0 : Omniture to Unveil “Plug and Play” Online Marketing Technology
  • Plugging In: Can E-Commerce Leverage Social Networks? (via: Media 2.0) “Across the rest of the Internet, meanwhile, including the Web 2.0 realm of social networking, eBay is extending its reach thanks to the work of some of its 1,000 third-party developers. The developers program, now in its sixth year, has created scores of plug-ins and other tools to help people sell, with 25 percent of all eBay listings now being generated through third-party tools.” See also: Can’t Find That Dress on the Rack? Retailers Are Pushing More Shoppers to the Web “Daniel Corsten, a former visiting professor at Wharton who now teaches at the London Business School, says he’s not convinced the new strategy of pushing in-store customers to the Internet will work. ‘What happens is the store turns an impulse buy into rational buying. You come into the store and you want to buy something, but it is not there. You realize you were intrigued about buying [the item], but now you have to rationalize it. This breaks the purchasing process. All of a sudden you think twice.’” While I would general argue that it is a great idea for retailers to push low-selling merchandise and special orders via the web, I can’t help but agree with the quote above.
  • A Role for Time and Query Quality in Search Results – “I’ve had people ask me if it was worth keeping older articles and documents on their web sites, especially when information in those documents might become outdated. My response has been that as long as the pages clearly indicate what time periods they are relevant to, and that if the site owners include updated information, it’s easy for people to know that, and find that new information, it can be helpful to them to keep those pages.” Measuring the Quality of Queries, Adding Time to the Determination of Quality and Yahoo Temporal Relevance, oh my. It is posts like this that make Bill’s Blog a must read.

The I Also Glanced Over Reading List:

The Too Cool: goes to Timeline. The Ajax Widget for Visualizing Time-based Data. From the site, “Timeline is a DHTML-based AJAXy widget for visualizing time-based events. It is like Google Maps for time-based information.” (via: http://radar.oreilly.com/archives/2006/11/timeline_ajax_w.html)

“I hope you’re eating something that will fill your soul and mindI Know - Raphael Saadiq

Posted by: Natasha “That Girl From Marketing” Robinson

Multimedia Search, Choice Kills Conversions, Freemium Service Tips & Everyone’s Back

Well more news seems to be coming in… guess everyone is back from conferences, events, yahoo, etc.

The What Have I Been Reading Reading List:

  • The Trifecta of Multimedia Search: The current state of video search, The current state of audio search and The current state of image search. Niall, you rock! I need to print these posts - they are that good.
  • Choice Kills Conversion: “Users are coming to your site or landing page with a goal in mind. Optimization is the work of anticipating that goal and finding the right messaging so the user knows this is the place to fulfill it. Optimization is not about asking questions or presenting choices. Nor is it, in my opinion, about trying to persuade users to behave in a certain manner. You should have done that work BEFORE the user got to your page.” See also: Google Website Optimizer program. The Website Optimizer allows you to optimize your landing pages
  • Freemiums: 9 Tips from VCs to make Your Freemium Service Soar (via: SteinBlog) “1. Have a product or service that truly stands out 2. Know your upselling plan from the beginning. 3. Once you’ve decided that a product will be given away for free, don’t change your mind. 4. Access to your product should be just one click away. 5. Make sure the major bugs have been exterminated. 6. Harness the collective intelligence of your users. 7. Keep improving the product to give users more reasons to stick with it. 8. Identify a range of revenue sources. 9. Timing is everything”

The I Also Glanced Over Reading List:

Too Cool goes to: The Making of HP Hands. Pretty cool video on the creation process of those cool HP Celebrity hand commercials.

“A note to my opponents / Yeah I got now and I always got next ‘cause I seize every moment / I’m an opportunist with ambition / Keep an eye on that number one spot before it wind up missing” – We Got Now – Little Brother

Posted by: Natasha “That Girl From Marketing” Robinson

Effect of Word of Mouth on Purchasing, Search Engine Usage by Gender and Age Group & Media GoogTube Overkill

My Imaginary IM Message to News Media and Blogs today : OMGICRASAGAYT!

Translation: Oh My God, I Can’t Read Another Story About Google and YouTube!

The What Have I Been Reading Reading List:

The I Also Glanced Over Reading List:

“You’ve got a new horizon its ephemeral style / A melancholy town where we never smile” - Feel Good Inc - Gorillaz

Posted by: Natasha “That Girl From Marketing” Robinson

Display Ads + Search Ad = $$$, Gender Marketing in Web Design, SEO Addiction & Microsite Shelf Life

Are Microsites the Brochure sites of yesteryear? Like a new toy for Christmas, we wait with anticipation for it to arrive, someone pays a lot of money for it, and once it arrives we play with it, show it to all our friends, they “ohh” and “ahh” over it and then soon all the shine is gone and we move ont the next one… and someone wonders why they paid so much for a toy that no one longer plays with. Of course, at less than 100k companies can afford to build and burn microsites (I’ll save my thoughts on how companies can build and burn sites, yet balk at the price of SEO services for another date.).

When I think of the microsites that will have a long shelf life, I think of Dove’s Campaign For Real Beauty and Converse’s ConverseGallery.com. What do these microsites have in common? They have moved from simply being glorified brochures to giving people a way to interact. Is the point where I mention Consumer Generated Content or Social Media Optimization (SMO post count:2)?

The What Have I Been Reading Reading List:

  • Consumers exposed to both display and search ads convert at higher rates – “Consumers exposed to both display and search advertising converted at a 22% higher rate than those using search alone, according to a study from the Atlas Institute. Atlas also found that search-click-only users converted at a rate 3.3 times higher than the display-click-only group. Combined display and search clicks converted at a rate 4 times higher than display click only.” See the full PDF: The Combined Impact of Search and Display Advertising
  • Gender Marketing Web Design Differences – “If your target is men, make them happy now because they’ll probably forget you before the next page loads or they leave the store. …Women want to know more up front than a man does; men are more willing to gamble a bit in the hopes of a greater reward. Women will gather together but will make their individualized decisions in the end. Men, on the other hand, will make ‘individual’ decision based on following the herd” See also: The Power of Personas
  • Top 21 Signs You Need a Break from SEO – (via the Daily Searchcast - And yes Danny, you have gotten funnier) “The S, E, and O keys on your keyboard are broken. When your son tells you he wants to go play in the sandbox, you fear you won’t see him again for eight months. And this one is actually a great idea. …your brilliant idea for 2007 is to create an alter-ego for yourself called ‘SEO Shaft.’ Your blog’s tagline will be ‘Can ya Digg it?’” I’ll add my own: You need a break from SEO when you read a post about an SEO idea and then buy the domain. :) See also: You Know You’re Working Too Hard…

The I Also Glanced Over Reading list:

The Too Cool: Goes to Graffiti Research Lab. I have a love of Graffiti and Street Art - my previous logo for this site should have given a hint (I need to find a way to incorporate that here) - so this is too cool. From the website: “The Graffiti Research Lab is dedicated to outfitting graffiti writers, artists and protestors with open source tools for urban communication. The goal of the G.R.L. is to technologically empower individuals to creatively alter and reclaim their surroundings from commercial and corporate culture. G.R.L. agents are currently working in the lab and in the field to develop and test a range of experimental technologies for the state-of-the-art graffiti writer. This site documents those efforts with video documentation and DIY instructions for each project.” WHAT!!! How cool is that?! (via: PSFK)

They say I should be more focused / and be more patient /and find a better way to let off my fustrations” - Doin Me - Little Brother

Posted by: Natasha “That Girl From Marketing” Robinson